Transactions We Possibly May Refuse to Process

A Transaction is almost certainly not prepared if: (a) the total amount of the deal exceeds your available balance, (b) the Card happens to be reported lost or taken, (c) our company is uncertain whether you have got authorized the Transaction, or (d) there is certainly a dispute involving your available stability. If you think you had been eligible to get Benefits in a quantity unique of that which was credited to your Card Account, you really need to contact the Agency.

Issues Using Your Card

  1. You may have to go inside to pay if you experience a problem using your Card at the self-service pump of a gas station.
  2. At the Customer Service number below if you have problems using your Card and you believe you have sufficient available funds for the Transaction, call us.
  3. While we attempt to contact you if we notice Transactions that are unusual or suspicious, we may place a temporary security “freeze” on your Card.
  • Record of one’s Deals, Card Balance & Understand Your Stability

    You ought to look at your Card balance and deal history for a basis that is regular.

    1. Keep an eye on your deals, including Transaction Holds, which means you know your Card Account balance.
    2. Once you withdraw money or produce a purchase, you will get a receipt when it comes to Transaction. In some instances, the receipt will suggest your Card balance. Note: Balance information may well not consist of deals or costs which are nevertheless in procedure while having not yet settled. The total amount additionally can sometimes include payments at the mercy of a hold (See Section III, Paragraph B “Transaction Holds”) or perhaps a protection freeze (See Section V, Paragraph 3
    3. Through the site, you can easily pick and print deal history for approximately one year for tracking the deals posted to your Card account. The actual quantity of your available funds is additionally available regarding the receipt you receive once you create a withdrawal or stability inquiry at particular ATMs. You might also need the ability to get at the least a couple of years of written reputation for Card Account transactions by calling us in the true quantity in the straight back of one’s card or composing us at Account Services, PO Box 540190, Omaha, NE 68154-0190. You won’t be charged a charge for these details, until you request it over and over again four weeks.


    You agree to not ever provide or perhaps create your Card or PIN open to other people. If you are doing, you’ll be accountable for any deals they conduct, even in the event they surpass your authorization. For protection reasons you agree to not compose your PIN in your Card or ensure that is stays within the place that is same your Card.

    By calling the Customer Service number below as soon as possible if you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it. As soon as your Card or PIN is reported to us as lost, taken or damaged, your Card may be terminated and also you will haven’t any obligation for further deals relating to the utilization of the canceled Card.

    Your Obligation for Unauthorized Deals

    Inform us AT A TIME if you were to think your Card or PIN is stolen or lost. Telephoning us in the customer support quantity could be the way that is best of maintaining your feasible losings down. You can lose most of the cash in your Card Account. Within two Business Days, you can lose no more than $50 if someone used your Card or PIN without your permission if you tell us. Should you not reveal within two (2) company Days loannow loans login when you learn for the loss or theft of one’s Card or PIN, and then we can be that people might have stopped someone from utilizing your Card or PIN without your authorization in the event that you had told us, you can lose up to $500.

    At Direct Express В® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190 if you canРІР‚в„ўt telephone us, you can write to us. If you’re a Ca resident you’ll not be responsible for the $500 quantity described above the point is. If you should be a unique York resident, your obligation when it comes to use that is unauthorized of Card will likely not surpass $50.

    Additionally, if the written deal history or any other Card Transaction information supplied to you programs transfers at once that you did not make, tell us. Should you not inform us within 120 times following the transfer allegedly in mistake ended up being credited or debited to your Card Account, you might not return hardly any money you destroyed following the 120 times, when we can be that people might have stopped someone from taking the cash if you had told us over time. If a very good reason (such as for example a long journey, a hospital stay, or even the infection of a relative) kept you against notifying us, we’ll expand enough time durations.

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