All of the following basic requirements must be met, as well as any applicable additional requirements to be eligible for PayPalвЂ™s Seller Protection
- The main address for your PayPal account should be in the us.
- The product must certanly be a real, concrete good that may be delivered, with the exception of products susceptible to the Intangible Goods extra demands. Deals involving things that you deliver in individual associated with re re payment built in your real shop, are often entitled to Seller Protection as long as the buyer taken care of the deal face-to-face by making use of a PayPal goods and services QR code.
- You need to deliver the product towards the delivery target in the transaction details page in your account that is payPal for transaction. In the event that you initially ship the product into the receiver’s shipping target regarding the deal details web page nevertheless the product is later on rerouted to a new target, you’ll not qualify for PayPal’s Seller Protection. We consequently suggest perhaps not making use of a delivery solution that is arranged because of the customer, so you should be able to offer valid evidence of delivery and distribution.
- The delivery requirement doesn’t connect with eligible deals involving products you deliver in person; supplied, nonetheless, you consent to offer us with alternate proof of distribution or such extra paperwork or information concerning the deal that people may request.
- You need to react to PayPal’s demands for documents along with other information on time as required within our email communication to you or in our communication with you through the Resolution Center. You may not be eligible for Seller Protection if you do not respond to PayPalвЂ™s request for documentation and other information in the time requested.
- In the event that sale involves pre-ordered or made-to-order items, you need to deliver in the schedule you specified in the listing. Otherwise, it is strongly recommended which you ship all products within 1 week after receipt of re payment.
- Offer proof delivery or shipment.
- The re payment must certanly be marked that isвЂњeligible вЂњpartially eligibleвЂќ when it comes to Unauthorized Transaction claims, or вЂњeligibleвЂќ when it comes to Item Not Received claims the weblink, for PayPal’s Seller Protection in the Transaction Details page.
PayPal determines, with its discretion that is sole your claim qualifies for the vendor Protection program. PayPal is going to make a determination, in its discretion that is sole on the protection and eligibility needs, any information or documentation supplied through the quality procedure, or virtually any information PayPal deems appropriate and appropriate underneath the circumstances.
Item Not Received requirements that are additional
To qualify for PayPalвЂ™s Seller Protection system for a buyerвЂ™s Item Not Received claim, you have to satisfy both the basic demands and the excess demands down the page:
- Where a customer files a chargeback utilizing the issuer for a transaction that is card-funded the re payment should be marked вЂњeligibleвЂќ for PayPalвЂ™s Seller Protection regarding the Transaction Details page.
- You need to offer evidence of distribution as described below.
Intangible Products extra demands
The sale must meet the basic requirements and the following additional requirements for the sale of intangible goods and services to be eligible for PayPalвЂ™s Seller Protection
- Integration requirements
- In which you have incorporated a PayPal checkout product, you should be making use of the present form of that item if you’re accepting repayments straight via an online site or mobile optimized site; or
- Make certain you are moving session information to PayPal at checkout in the event that you have a native app integration if you are integrated with PayPal via a third party or.
- Other integration demands may use according to your online business model. We will tell you those requirements in advance, if required.
- Paid Standard Transaction Fees regarding the purchase.
- Delivered the item and supply evidence of delivery or delivery for Intangible products.
- Offer signature verification as soon as the complete number of the re re payment (including delivery and fees) surpasses the total amount placed in the signature verification threshold dining dining table (on the basis of the money of this payment). In the event that complete level of the repayment (including delivery and fees) is within a money perhaps not placed in the dining table, then signature verification is needed if the repayment surpasses the same as $750 USD at the PayPal exchange price that is applicable during the time the deal is prepared.
Developing proof proof or delivery of delivery
Evidence of delivery
Evidence of distribution